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Legal Notices

Information

Peters & Peters Solicitors LLP, ‘the LLP’, is a limited liability partnership registered in England & Wales, under registered number OC352134.

Address and Contact

15 Fetter Lane, London, EC4A 1BW.  +44 (0)20 7822 7777

Partners

We use the word ‘partner’ to refer to a member of the LLP or an employee or consultant who is a lawyer with equivalent standing and qualifications. The Partners are either admitted as Solicitors of the Supreme Court of the United Kingdom or Barristers called to the Bar in England and Wales.A list of partners can be found here.

Regulation

The LLP is authorised and regulated by the Solicitors Regulation Authority (SRA) of England and Wales whose rules can be accessed at www.sra.org.uk/rules. The firm’s SRA registration number is 525192

VAT registered number

GB 238 5705 46

Anti-corruption

The LLP is committed to adhering to the highest standards of ethical behaviour in the conduct of our business. We have put in place policies and procedures to ensure that we comply with UK anti-bribery and anti-corruption laws. These policies and procedures apply to all staff of the LLP and cover conduct within the UK or overseas. Peters & Peters expect business partners who work with, or who supply services to the firm, to operate in a manner consistent with our policies and all applicable anti-corruption laws.

Insurance

Peters & Peters Solicitors LLP has professional indemnity insurance as required by the SRA. Details of our compulsory insurance cover will be supplied on request.

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint, and;
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ