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IT Support Analyst Role

We are seeking an IT Support Analyst to provide day to day IT support to ensure effective and efficient operation of the firm’s infrastructure. You will be the first point of contact in IT, dealing with first and second line support issues and escalating problems to the IT Manager as necessary.  You will support our Wide Area Network, Local Area Networks and Voice networks, the firm’s corporate servers and security of corporate data, as well as network peripherals, such as network printers and photocopiers.

Essential PC hardware knowledge is required, together with experience of troubleshooting printer and scanner issues and a good understanding and working knowledge of MS Office 2007 and 2010, Windows XP, Vista and 7. We also require good understanding of the importance of backup procedures and compliance issues.

Knowledge of Active Directory, DNS, User creation, including Mailbox and Blackberry set up, BigHand digital dictation software, Blackberry (End User), CITRIX for WAN remote access and other software packages typically used in a corporate, legal firm environment is desirable, although not essential.

The successful candidate will have a relevant computing degree or equivalent and be able to demonstrate experience in a technical ICT role, supporting corporate services and networks.

You should be a highly-motivated team player, able to work on your own initiative with minimum supervision and to be committed to self-development. You should have strong interpersonal skills and be well-organised with a logical approach to problem-solving and responsible attitude to following procedures and record keeping. Experience of installing hardware and software is required.

We offer a salary of £23,000- £25,000 per annum, depending on skills and experience, plus a range of benefits. Please e-mail your CV and a covering letter to Sue Bachorski, HR & Training Manager: sbachorski@petersandpeters.com